Today was a rather productive day that worked out remarkably well.
After making a blunder on the Air Asia tickets I booked for my MIL and FIL (I made a typo with my MIL’s name, dropping off the “n”), I tried to make the change online only to discover that I had to call the hotline. When I called the hotline, they redirected me to the “packages” department because the tickets I bought were packaged with hotel stay and apparently the staff manning the hotline had no authority to make any changes.
Just in case you’re wondering - no, you are not charged for making changes if you make a spelling error when booking tickets online. The charges only apply if you want to change the passenger so if you do make a mistake like I did, don’t get your knickers in a knot - although getting it corrected it tedious, at least you don’t have to pay for this mistake.
I tried unsuccessfully to call the Air Asia “packages” department, either receiving an engaged tone or no one would pick up until the phone line cut. Finally, I decided that the only way I was going to get things resolved was to go into one of their offices to see them personally. Luckily their customer service office is located at KL Sentral and not at Sepang.
Since Gavin was also due for his MMR booster shot at Pantai Medical Center (which is near KL Sentral), hubby suggested I kill two birds with one stone and get them both done today. When you’ve got a toddler in tow, trying to get too many errands done in one day can sometimes be a mistake, but today, it worked out to a tea.
We stopped by Pantai and picked a number for Gavin’s appointment (all paediatric appointments are on a first come first served basis), then we went over to KL Sentral to correct the e-ticket details. Located next to McDonald’s, the Air Asia office is rather small, but the service was great (which was a refreshing change to the usual poor service I’ve come to expect from businesses in this part of the world). Although my number was about forty away from the number being served, the customer service staff worked pretty quickly.
My SIL and I went for lunch at Subway which was just a few shops down and by the time we came back, my number had just been called. The customer service representative was polite and efficient and it took a matter of minutes before we were on our way back to the hospital for Gavin’s injection appointment. When we arrived at the hospital, I discovered we were the next in queue to go in.
By the time we were done at the hospital, it was nearly 2pm - just in time for Gavin to go home for a nap. This was just one of those days when the timing was just perfect and everything ran smoothly. I realise that we often remember the days when everything goes wrong but we rarely remember the days when everything worked out really well. Hence, I decided to write this post to remind myself that sometimes, everything does go my way.

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