I’ve always known that the customer service in this country is well below par but even I couldn’t help being shocked by the service I received when I went to buy Gavin some ice cream from Baskin Robbins a couple of days ago.
My SILs and I were at Midvalley Megamall doing some last minute shopping for accessories for a family portrait we were scheduled to take. Deciding to reward Gavin, who had been most accommodating on that particular shopping trip, my SIL and I nipped off Baskin Robbins to get him some ice cream. I always order a regular double scoop ice cream to share with Gavin and that particular morning was no different from any other.
This is the conversation that took place between me and the serving guy:
Me: I’ll have two scoops, world class chocolate and, er…
Serving Guy: Is that a double scoop?
Me: Yes. I’ll have the world class chocolate and hokey pokey.
(At this point, I turn my attention to Gavin while the guy starts scooping out my ice cream. After a while, I look back at him and realise that he’s put each scoop in a separate cup.)
Me: Erm, I said ”double scoop”.
The serving guy shot me a greasy, clearly put out by the mistake. He then retorted: No you didn’t.
I look at him disbelievingly thinking, “Is this guy for real? He’s arguing with me?”
Out loud, I repeated, “No, I asked for a double scoop.”
Expecting him to transfer the scoops into one cup, he stood there and repeated, “No, you didn’t.” The argument probably would have continued if my SIL hadn’t interrupted by asking, “Are we going to argue all day?”
Honestly, at that point, I felt like walking off without the ice cream, but since it was for Gavin, I didn’t have the heart to deny him his ice cream after promising to get him some.
I was extremely annoyed because I clearly told him I wanted a double scoop. Secondly, even if I had made a mistake (which I didn’t), I am the customer who contributes towards his wages through my ice cream purchases so who is he to argue with me? Thirdly, he didn’t just throw me a greasy (which is usually about as bad as the service gets), but he stood there arguing with me about whether I said “two single scoops” or “a double scoop”.
I would boycott Baskin Robbins but the other outlets that we frequent are usually okay.
Well, except for the one at The Curve. There’s a serving girl there who gives such miserably small scoops by Baskin Robbins standards (if you’re familiar with ice cream, you’ll be aware that Baskin Robbins scoop size is larger than all the other ice cream brands). What she served me was more like the junior scoop size. I thought at first it was because she was new and that she didn’t know but she continued to do it on subsequent visits. Now I just make sure I don’t get served by her.
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